We want customers to be satisfied with their Plastake order. Please contact us before returning any product so we can review the request and provide return instructions.
Return Eligibility
Unused and unopened products may be returned within 30 days of delivery.
To qualify for a return, products must be:
- Unused
- Unopened and in their original packaging
- In resalable condition
- Accompanied by the original order or invoice information
Returns sent without prior authorization may be refused or delayed.
Restocking Fee
Returns made because the customer changed their mind, ordered the wrong product or quantity, or no longer needs the product are subject to a 20% restocking fee.
The restocking fee will be deducted from the amount refunded.
The restocking fee does not apply when the return is required because Plastake shipped an incorrect product or the product arrived damaged or defective.
Return Shipping
Customers are responsible for return shipping costs for customer-choice returns.
We recommend using a trackable shipping method. Plastake is not responsible for return shipments that are lost or damaged before they are received.
When a return results from an error by Plastake or a damaged or defective product, we will provide appropriate return or replacement instructions at no additional shipping cost to the customer.
Refunds
Approved refunds will be issued after the returned products have been received and inspected.
Refunds will be calculated using the purchase price of the returned products, less any applicable 20% restocking fee. Original expedited-shipping or other separately charged shipping fees are not refundable unless the return resulted from our error.
Refunds will be made through the original payment method when practical. Please allow additional time for a bank or payment provider to post the refund.
Damaged, Defective, or Incorrect Orders
Please contact us promptly if your order arrives damaged, defective, incomplete, or incorrect.
Keep the products, packaging, shipping carton, and shipping label until the issue has been resolved. We may request photographs or other information to evaluate the issue or file a carrier claim.
When the problem resulted from our error, we will work with you on an appropriate replacement, correction, or refund at no additional shipping cost.
Requesting a Return
Before sending a return, contact us to receive authorization and return instructions.
Contact Us
Email: sales@geographicmarkers.com
Phone: 260-207-4150
